Cavaliers: Fan Guide A to Z

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Cleveland Cavaliers
Quicken Loans Arena - The Q
1 Center Court
Cleveland, OH 44115
216.420.2000
Official Team Website: http://www.cavs.com

Let this A to Z guide be a useful resource to learn the ABC’s about the Cavaliers, The Q and much more!

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

- A -

Accessibility
Quicken Loans Arena is a user-friendly building that is handicapped accessible and provides a safe and comfortable environment for all of our guests. Our Guest Services Representatives are trained to know how to accommodate the special needs of our guests. Quicken Loans Arena is designed to be an "Arena for Everyone." For helpful information on policies, procedures and amenities offered to make your visits at The Q memorable and enjoyable click here.

Alcoholic Beverage Policy
Alcoholic beverages (including non-alcoholic beer and wine) or illegal drugs are not permitted to be brought into Quicken Loans Arena for Cavaliers games or arena events. Alcoholic beverages may be purchased once inside the arena. All sales will require the buyer to provide proper identification. For Cavaliers games, all alcohol sales throughout the arena will end at the beginning of the 4th quarter. Individual sales can also be terminated at any time at the discretion of the Guest Services management.

All-Star Balloting
All-Star game ballots will be distributed at Cleveland Cavaliers home games during the voting period. Fans can also vote during this time online by visiting NBA.com.

Animals
Certified service animals or service animals in training for guests with disabilities are welcome at Quicken Loans Arena. All service animals must remain on a leash or in a harness at all times. All other animals are not allowed in Quicken Loans Arena unless specified by management.

Arena Levels
Level 1 - Event Level / Floor Seats / Key Bank Court Club / Mercedes-Benz Platinum Lounge
Level 2 - Founders Level / Suites and Banquet / Meeting Rooms
Level 3 - Main Concourse / Quaker Steak & Lube / Cavaliers Team Shop / Food Court
Level 4 - Huntington Bank Club Level / VIP Club / Suites / Bridges Restaurant / Garage Walkways
Level 5 - Upper Concourse / Executive Offices

Assisted Listening Devices
Guests who are hearing impaired may request an amplification device from Guest Services located on the main concourse. A photo ID is required. All amplification devices are operable from any seat.

ATMs
For the convenience of our fans, there are three Huntington Bank ATM machines located on Quicken Loans Arena’s main concourse. The locations are in the Arcade entrance near the main box office, and outside of seating sections 106 and 128. To view their locations click here.

Autographs
Fans can come to the lower rows of section 128 for Cavaliers player autographs, and the lower rows of section 124 for visiting team player autographs, from the time doors open until warm ups end. There is no guarantee that fans in these areas will get autographs. Also, if a ticketed guest arrives to their seats, guests seeking autographs may be asked to move.

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- B -

Baby Changing Stations
Baby changing stations are available in all public restrooms at Quicken Loans Arena.

Backstage Passes
Quicken Loans Arena does not issue or sell backstage passes to its events. Backstage access is strictly limited and arranged by tour management.

Bags, Backpacks and Purses
For security purposes, only small personal bags (purses, baby or diaper bags, etc.) will be permitted inside Quicken Loans Arena and may be subject to search at all entrances. Large bags, coolers, backpacks and sealed packages (including gifts for performers) of any kind are not permitted. Purses and diaper bags will be inspected by security. For more information about Quicken Loans Arena’s security policies and procedures click here.

Banners/Signs
The Cavaliers encourage fans to show their enthusiasm with banners and signs. There are various locations on the upper and main concourse where fans can make their own banners and signs. Signs or banners can appear in a photo on cavs.com. Banners and signs are allowed in Quicken Loans Arena for all Cavaliers games and select arena events; but may not be hung anywhere inside the venue unless authorized by arena management. Guidelines:

Must be constructed of flame-retardant material

May not be displayed during play due to sight restrictions (if at a sporting event)

May not be placed on the court

May not be commercial in nature, obscene, or cause any disturbance to other fans

May not be displayed using poles to display

May not exceed three feet in height

May not obstruct the view of other guests

May not obstruct Quicken Loans Arena advertising signage

May not be temporarily or permanently affixed to the building structure
Quicken Loans Arena reserves the right to remove any banner(s) or sign(s) that are considered controversial or offensive, without exception. Unauthorized signs or banners must be returned to your vehicle.

Banquet Rooms
Host a luncheon, cocktail reception, meeting or other special event at Quicken Loans Arena. The Q’s banquet facilities offer several adaptable areas that are available for business or social occasions either in conjunction with a Quicken Loans Arena event, or for use exclusively for the occasion at hand. For more information on banquet rooms click here.

Basketball Camps
For information on Cavaliers basketball camps or becoming a Jr. Cavalier click here.

Binoculars
Binoculars and their cases are permitted for most events, however, Quicken Loans Arena advises guests to contact Event Information at (216) 420-2200 prior to the event for confirmation. If binoculars are permitted into the arena, they will be checked by security upon entering the gate.

Birthday Wishes (see Special Announcements)

Bottles and Cans
No bottles, cans, or coolers are permitted inside Quicken Loans Arena.

Box Office
The Quicken Loans Arena Box Office is located in the Arcade entrance at the corner of Huron Road and East 6th Street. The Box Office is a full-service Ticketmaster Center and sells tickets for all Quicken Loans Arena events, as well as events throughout Ohio and Western Pennsylvania. Questions regarding upcoming events, or to purchase tickets can call Event Information at (216) 420-2200.

Summer Box Office Hours (Started May 22, 2006):

Monday through Saturday 9:30 am to 6:00 pm (Event Days 9:30 am until end of intermission)

Closed Sundays (Event Days 12:00 pm until end of intermission)

Bridges Restaurant
Enjoy the pleasure of a distinct dining experience at Bridges Restaurant located inside The Q. At Bridges you can relax and savor a wonderful dinner, or mingle with friends at the spacious bar. The eclectic menu features a variety of appetizers and entrée choices. The ambiance is comfortable and easy - surrounded by a breathtaking view of Cleveland’s landmark Bridges. Make Bridges your dining choice when attending an event at The Q. For more information on Bridges Restaurant click here.

Broadcasts
Cavaliers fans can find all games broadcast at the following team affiliates.

Television - All 82 regular season games will be televised on either WUAB/Cavs TV Network, FSN Ohio, ABC, TNT, or ESPN. Cavaliers Schedule

Radio - Broadcasts of every Cleveland Cavaliers game throughout the season can be found on the flagship station WTAM 1100 AM and the Cavaliers Radio Network:

WAKR 1590 AM / Akron

WDPN 1310 AM / Alliance

WFUN 970 AM / Ashtabula

WHBC 1480 AM / Canton

Newsradio WTAM 1100 AM / Cleveland

WTPG 1230 AM / Columbus

WDOH 107.1 FM / Delphos / Lima

WJER 1450 AM / Dover/ New Philadelphia

WEOL 930 AM / Elyria -Lorain

WFNN 1330 AM / Erie, PA

WSWR 100.1 FM / Mansfield

WMOA 1490 AM / Marietta

WJAW 100.9 FM / McConnellsville

WLKR 95.3 FM / Norwalk

WLEC 1450 AM / Sandusky

WQKT 104.5 FM / Wooster

WNIO 1390 AM / Youngstown

Bus Parking
Parking is available for buses transporting groups to Quicken Loans Arena. For more information please contact Quicken Loans Group Events Specialist at (216)420-2291.

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- C -

Cameras/Video Recorder Policy
Cameras are permitted for Cavaliers games. The camera policy for other events is determined by each show. If allowed, cameras will be inspected at designated turnstiles. Call Event Information at (216) 420-2200 to find out the camera policy for select events in advance. Video recorders are not permitted inside Quicken Loans Arena for events and Cavaliers games.

Cavaliers Caravan
The Cavaliers Caravan provides fans of all ages an opportunity to participate in interactive games and activities. Look for the Cavaliers Caravan at family-fun oriented events throughout Cleveland’s surrounding communities. (The program supports the Cleveland Cavaliers by raising awareness in the community and enhancing the fan experience by providing a personal connection.) For more information and a schedule of Cavaliers Caravan activities click here.

Cavaliers Insider
You can become a Cavaliers Insider! Sign up for the Cavaliers free e-newsletter and you can choose to receive breaking team news, a Cavaliers Insider Weekly Newsletter, special ticket and merchandise offers and more! To register to be a Cavaliers Insider click here.

Cavaliers Girls Dance Team/Appearances
The Cavalier Girls, one of the most exciting dance teams in the NBA, perform for fans at every Cavaliers home game at Quicken Loans Arena. For more information on the dance team, their #1 selling swimsuit calendar, appearances, and more click here. For more information on being a Jr. Cavalier Girl, click here.

Cavaliers Publications
Tip-Off Tonight – A game day magazine distributed to all fans at Cavaliers home games. Featuring Cavaliers and opponent statistics, starting line ups, schedules, promotions and more.

Game Program – Hoop Magazine is the official Cavaliers game day program featuring articles about the Cavaliers and other NBA teams. Each issue has special sections that reflect back on Cavaliers and NBA legends and a takes look at what’s ahead for the franchise.

Media Guide – A comprehensive source for Cavaliers statistics, history, player and coaches biographies and team information, media guidelines and more.

Cavaliers Youth Fund
To better reflect its mission, Cavaliers Charities has a new name— the Cavaliers Youth Fund, a fund of McCormick Tribune Foundation. With its focus on youth-based organizations and causes, the Cavaliers Youth Fund takes on a higher profile that identifies its primary beneficiaries. Along with the announcement of the new name, the Cavaliers Youth Fund awarded six grants totaling $140,000 for the third quarter of 2007. For more information on the Cavaliers Youth Fund click here.

Child Ticketing Policy
A valid ticket for an event is required for admittance to Quicken Loans Arena. Children two years or older must have a ticket for admittance unless otherwise stated. Children under two do not need a ticket, but they must sit on a parent’s lap.

Cavs.com
The official Web site of the Cleveland Cavaliers and the place to find the most comprehensive information on your favorite NBA team.

Color Guard
Your group can serve as Color Guard before a Cavaliers home game and present the colors during the national anthem. With a minimum purchase of 25 tickets, this special experience is broadcast live on Q-VISION for thousands of fans to see. For more information, contact a Group Events Specialist at (216) 420-2153.

Community Relations
The Cavaliers are committed to positively impacting the lives of children and families in Northeast Ohio through a comprehensive program of education, athletic and outreach initiatives. Through community programs, the Cavaliers are setting the standard for giving in the community. For more information on Cleveland Cavaliers Community Relations click here.

Concessions
Visit the many Aramark concession stands on the arena’s concourses and make dining out at The Q fun and easy. Aramark stands include favorites such as DiGiorno Pizza, Quaker Steak & Lube "Best Wings USA," and Panini's. For a list of concession selections click here.

Concourses
Quicken Loans Arena has two concourses; the main concourse, located at street level (Level 3), and the upper concourse (Level 5). Both concourses offer easy access to seating areas, a variety of concession stands, multiple restrooms, first aid stations and Guest Services booths. To view our arena map click here.

Contests and Promotions
To learn about the variety of Cavaliers contests and promotions throughout the season click here.

Contact Us
Can't find what you are looking for on this page? Contact the Cavaliers at contactus@cavs.com. If you have a great idea you would like to share with us, please email us at greatideas@cavs.com

Court Club
The Key Private Bank Court Club provides fans a private, court level “behind the scenes” location for the ultimate in pre-game, half-time and post-game entertaining. Access allows members the opportunity to get an up close and personal look at the NBA athletes, all-inclusive and unlimited fine food and more. For more information click here.

Court of Dreams
Have you ever dreamed of having your team play a game on the same court as all of the NBA superstars? The Gatorade Court of Dreams series makes this dream a reality! For 90 minutes, your group gets to experience the thrill of a lifetime as they compete on the official hardwood of the Cleveland Cavaliers. You may use this time to play a game, a series of games, a skills competition, or for a variety of uses. Teams may play before the Cavaliers take the court, after the game, or even when the Cavaliers are on the road. For more information or to reserve your spot please call 216-420-2141.

Credit Card Policy
Quicken Loans Arena accepts all major credit cards at the Box Office and Cavaliers Team Shop.

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- D -

Dance Team (see Cavalier Girls)

Directions to Quicken Loans Arena
From the East: Take Interstate 90/Rt. 2 West. Follow signs to downtown Cleveland. Remain on Rt. 2 as I-90 curves away to the left. Exit at E. 9th St.; turn left on E. 9th St.; south to area parking.

From the South: Take I-77 North. Exit at E. 9th St. Follow signs to either E. 9th St. north or Ontario St. north to arena parking.

From the West: Take I-90 East. Exit at Ontario St. and proceed north on Ontario St. Quicken Loans Arena is located at the corner of Huron Rd. and Ontario St.

From the Southwest: Take I-90 East or I-71North to the Inner Belt merge. Continue on Inner Belt (I-90) to either Ontario St. or E. 9th St.; exit right onto Ontario St. north of E. 9th St. north to area parking.

From Cleveland Hopkins Airport: Take I-71 North. Exit at Ontario Street and proceed north on Ontario St. Quicken Loans Arena is located at the corner of Huron Rd. and Ontario St. Map

Disability Services
You will find Quicken Loans Arena to be a user-friendly building. It is accessible and provides a safe and comfortable environment. Our Guest Services Representatives are trained to provide service excellence with an understanding of how to accommodate your special needs. For helpful information on policies, procedures and amenities offered to make your visits with us memorable and enjoyable please click here.

Donation Requests
Requests for Cavaliers autographed items for charity fundraising events must be submitted in writing at least six weeks in advance of the event on the charitable organization’s letterhead. The request must include date, time and beneficiary of funds raised. Requests from individuals cannot be accommodated. For additional information on guidelines, please click here.

Doors Open
Doors generally open 90 minutes prior to the start of an event at Quicken Loans Arena, including Cavaliers games. Quicken Loans Arena has a no re-entry policy; once you leave the building during an event, you will not be permitted to return.

Dress Code
All patrons must be fully-clothed to enter any area of Quicken Loans Arena. Patrons without shirts, shoes, etc. will not be permitted entrance to the venue.

Drop-off/Pick-up Area for Quicken Loans Arena
The drop-off/pick-up area is located near E. 6th St. on Huron in front of the Arena Arcade entrance (location of Main Box Office and Will Call Window). Due to altered traffic patterns and pedestrian traffic, there may be a delay accessing Huron Rd. following an event. All arena entrances are either street level or accessible by a ramp.

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- E -

Elevators and Escalators
Quicken Loans Arena is accessible to all levels of the venue via seven passenger elevators and two escalators. A four bank of elevators is located near Section 103 and a three bank of elevators can be found near Section 128. Escalators are located in the Arcade area and near Section 108.

Emergency Phone Calls
The emergency number for Quicken Loans Arena on the night of any event is (216) 420-2471 or (216) 420-2868. The call is taken by the Guest Services Team who will then relay the message to you in your seat. Please be sure to leave your section, row, and seat number with any person(s) who may need to reach you at an event in case of emergency. This is the only way our staff will have to locate you. Guests will be contacted in emergency situations only.

Employment
For information on employment opportunities, please contact the Cavaliers Human Resources Department Job Hotline at (216) 420-2838 or click here for full time and part time job opportunities.

Entrances & Exits
Quicken Loans Arena has three main entry and exit points at street level in the northeast, northwest and south ends of the arena. Main entrances to the Huntington Bank Club Level are accessed via the covered walkways that connect from the north and the east parking garages to Quicken Loans Arena. Suite, Club seat holders and guests with disabilities can enter here.

Evacuation
In the event of an emergency, Quicken Loans Arena staff will utilize the public address system to inform guests of the situation and any instructions as applicable. All exits and emergency exits are posted with appropriate signage.

Event Video Footage
Quicken Loans Arena does not hold the rights to sell, reproduce, or distribute video footage of performances.

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- F -

Family Nights

The Cleveland Cavaliers offer special opportunities to families for select weekend home games during the season, featuring special ticket and food discounts. For more information, call 1-800-820-CAVS.

Family Restrooms
Quicken Loans Arena has four family restrooms, each located on the east side of the building. Click here to locate the family restrooms and view a map of the arena.

Fan Code of Conduct
To view the NBA Fan Code of Conduct click here.

Fan Mail
Fans sending mail to Cavaliers players and coaches should address the mail to the desired player or coach at:
Cleveland Cavaliers
Quicken Loans Arena
Fan Mail
1 Center Court
Cleveland, Ohio 44115

Fan Packs
Fans requesting a Cavaliers Fan Pack should address their request to:
Cleveland Cavaliers
Quicken Loans Arena
Fan Pack
1 Center Court
Cleveland, Ohio 44115

First Aid
There are two first-aid stations in Quicken Loans Arena staffed with registered nurses. The first-aid stations are located on the Main Concourse near Section 121 and on the Upper Concourse near Section 220. On site for all events is a paramedic unit from the City of Cleveland. If you are in need of medical attention please notify a Quicken Loans Arena Guest Services Representative. Quicken Loans Arena staff is trained to call for immediate response and assistance in emergency situations.

Food/Beverages
Guests are not permitted to bring food or beverages, including alcoholic beverages, inside Quicken Loans Arena. Restaurants and concession stands are located throughout the building and offer a variety of food as well as alcoholic and non-alcoholic beverages.

Concession Stands

Quaker Steak & Lube

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- G -

Game Dates and Time Changes
Cavaliers game dates and times are subject to change. In the event a game date change should occur, the Cleveland Cavaliers will notify the Season Ticket Holder of record by mail. All game changes will also appear on the schedule page of cavs.com and will be communicated through the local media. The Cleveland Cavaliers do not issue refunds or exchange tickets due to game date or time changes.

Game Entertainment
From the energetic Cavalier Girls dance team, the Scream Team, Cavs Crew, Drumline, and Moondog, the in-game entertainment team brings high energy interaction off the court into the crowd. To view the game entertainment page click here.

Game Programs
The Cavaliers have two game-night programs available for fans. Copies of Tipoff Tonight are distributed to all fans at each home game. Hoop Magazine is available for purchase during Cavaliers home games at any merchandise stand.

Giveaways
The Cleveland Cavaliers, in conjunction with various corporate partners, offer special giveaway game nights throughout the season. The promotional giveaways range from magnetic schedules, to player bobbleheads, to autographed T-shirts. Click here to view the Cavs promotional giveaway schedule.

Golf Classic
The 23rd Annual Marymount - Cavaliers Charities Golf Classic will be held at the Westfield Group Country Club on Saturday, July 28, 2008. Proceeds are given to programs that deal with specific health-related diseases such as retinitis pigmentosa, The Marymount • Cavaliers Charities Golf Classic has grown to be one of the most successful charity golf outings in Northeast Ohio.

Great Ideas
If you have a Great Idea, the Cavaliers want to hear it! We also want you to know that no idea is too crazy - so go nuts! Whether it has to do with the team, the arena, the food, entertainment, or anything you have on your mind, let us know your GREAT IDEA by writing to GreatIdeas@CAVS.com or by calling 1-800-807-CAVS.

Group Events/Sales
Discounts for groups of 20 or more are available for Cleveland Cavaliers home games, as well as many other events. For more information about group sales, please call a Quicken Loans Arena Group Events Specialist at (216) 420-2153. To read more about Cavaliers group packages and group nights, click here.

Guest Services
Guest Services Representatives (GSR’s) at Quicken Loans Arena are dedicated to providing service excellence that comes with a warm welcome and friendly smile each time you visit. Our GSR’s can be identified by their bright colored jackets or polo shirts, their helpful attitudes, and their knowledge about how to make your visit to Quicken Loans Arena the very best it can be. For your convenience, there are two Guest Services booths located on the main concourse near Section 100 and on the upper concourse near Section 233. Each are staffed with Guest Services Representatives who are ready to answer questions, give you helpful information and provide special services at every event.

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- H -

Historic Gateway Neighborhood
Quicken Loans Arena is located in The Historic Gateway Neighborhood (HGN). The neighborhood has been a leader of downtown Cleveland's renewal and emergence as a place to live, visit, and enjoy entertainment. For more information click here.

History
For all your Cleveland Cavaliers history click here.

Hotels
To view a listing of downtown hotels click here.

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- I -

Internships
The Cavaliers offer internships for academic credit. For information on internship opportunities, please click here.

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- J -

Jersey Retirement
The Cavaliers have retired six players jerseys in their 35-year history. Those players are:

Bingo Smith - #7

Larry Nance- #22

Mark Price - #25

Austin Carr - #34

Nate Thurmond - #42

Brad Daugherty - #43
To see more about the retired jerseys click here.

Jr. Cavaliers
The Jr. Cavaliers is a program designed to bring all of the fun and excitement of the NBA experience to youth in and around the state of Ohio. By working with well-respected programs in the surrounding communities, along with hosting several events at Quicken Loans Arena, the program aims to get everyone excited about the great game of basketball and the Cleveland Cavaliers.

Jr. Cavalier Girls
Being a Jr. Cavalier Girl is a fun-filled day of learning hip-hop and jazz dance moves taught by members of the Cavalier Girls dance team. For more information on signing up for camp, click here. Ages 7-18 are welcome.

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- K -

Kids Club
The Cavaliers Kids Club is presented by National City Bank, Pepsi and Tops. Exclusively for Cavaliers Kids Club members, kids receive all kinds of goodies including special gifts, ticket offers, team shop discounts and more. Visit the Kids Club Page

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- L -

LED / Light Emitting Diod
The in-arena experience at The Q is enhanced with 1,500-linear feet of LED fascia on the inner bowl of the arena, including four 10’ x 15’ corner LED screens and two 10 ’x 20’ outdoor LED displays. This new software system allows the arena to display real time statistics, advertising messages, animated graphics and other information on all screens independently or in-sync.

Lost and Found
Lost items should be reported to Quicken Loans Arena Guest Services Desks located on the main concourse near Section 100 or on the upper concourse near Section 233. To learn if a lost item has been found call (216) 420-2195 the day after the event.

Lost Tickets
Lost tickets should be reported to the Quicken Loans Arena Box Office. Ticket replacement policies vary based on event. To contact the Box Office please call (216) 420-2200.

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- M -

Map of Quicken Loans Arena
To view a map of Quicken Loans Arena click here.

Mascot (see Moondog)

Media Guides
The Cleveland Cavaliers media guide is available online. This is the same information provided to the media all over the world. To view the current season media guide click here.

Meetings and Conferences
Host a luncheon, cocktail reception, meeting or other special event at Quicken Loans Arena. Meeting and banquet facilities at The Q offer several adaptable areas that are available for business or social occasions either in conjunction with a Quicken Loans Arena event, or for use exclusively for the occasion at hand. Each of the nine available spaces provides the perfect setting for our guests to hold functions in an exciting sports and entertainment atmosphere. For more information on space availability and catering, contact Quicken Loans Arena Suite Services at (216) 420-2157 or click here.

Merchandise (See Team Shop)

Moondog/Mascot
Moondog is a “top dog” in the NBA and has a unique connection not just to the Cavaliers, but to Cleveland. To learn more about the Cavaliers lovable and mischievous mascot, see photos or scheduled appearances click here.

MVP Service Program
Cavaliers Season Ticket Holders are treated to exclusive events, programs and benefits. For more information on the MVP Service Program and upcoming season ticket holder events, news, and special offers click here.

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- N -

National Anthem
To be considered to sing the national anthem, please submit a tape, CD, or video of you performing the national anthem to the address below. Material that is submitted must be a maximum of 90 seconds long. No other songs will be accepted. Tapes will not be returned.

Quicken Loans Arena
Attn: Kate McShea
Re: National Anthem
1 Center Court
Cleveland, OH 44115

Nike Hi-Five Groups
Don’t miss the opportunity of a lifetime to “high five” the Cavaliers team members as they enter the court for warm ups! For more information on being in a Nike Hi-Five Group, click here.

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- P -

Parents Club
For selected events at The Q, the Parents Club is a designated area for parents to wait for their children. Please call Event Information at (216) 420-2200 prior to an event to see if Parents Club will be available.

Parking
For more information on parking for Cavaliers games and Quicken Loans Arena events click here.

Pay Phones
There are four pay phone locations throughout the main concourse of Quicken Loans Arena for your convenience. You can find these near sections 104, 113, 121 and 130.

Player Appearances
Throughout the year, Cavaliers players, coaches and staff make a variety of appearances in the community. Player appearances are coordinated through the Cavaliers Community Relations Department. To learn more about the Cavaliers and their community outreach please click here.

Playoffs
The three regular-season divisional winners in each conference will earn a playoff berth and one of the conference's top three playoff seeds based on regular-season record. The remaining five playoff berths for each conference will be based on regular-season records with no regard to divisional alignment. Home-court advantage throughout the NBA playoffs will be based solely on regular season record, not playoff seeding; thus, a divisional winner that has a higher playoff seed than an opponent will not necessarily have home-court advantage in the playoff series.

Pocket Schedules
Cavaliers pocket schedules are a convenient way to keep track of all home and away games, start times, promotional nights, television broadcasts and important arena information. Pocket schedules are available at the Quicken Loans Arena Box Office, participating Cleveland area businesses, by writing to the Cavaliers main address, or by calling (216) 420-2000.

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- Q -

Quaker Steak & Lube
Now available at The Q, occuping the space that was formerly Gordon's Sports Bar. The Lube® will feature the same award-winning food, beverages and unique motor-sports themed decor as the other Lube locations. The menu items are fueled by the flavor of the "great eight" signature sauces that are enjoyed with jumbo wings, as sides for appetizers, on grilled boneless wings, legendary burgers and the #1 favorite salad at The Lube®, the Boneless Wing Salad.

Opens two and a half hours prior to Cavaliers games

Opens two hours prior to most other Arena events. Closing times vary

Guests must have an arena event ticket

Quicken Loans Arena
Quicken Loans Arena is northeast Ohio’s sports and entertainment showplace. It is home to the Cleveland Cavaliers, Lake Erie Monsters and host to major concerts, family shows, and more. Over 150 events are held at The Q each year. For key facts and figures about Quicken Loans Arena click here.

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- R -

Re-entry Policy
Guests may not re-enter Quicken Loans Arena unless they have made arrangements with Guest Services prior to leaving. Re-entry accommodations are up to the discretion of the Quicken Loans Arena Guest Services representatives and/or security personnel.

Read To Achieve
Read to Achieve is a year-round Cavaliers Community Relations campaign designed to help young people develop a life-long love for reading and to encourage adults to read regularly with children. The program reaches thousands of elementary, middle school and high school students in northeast Ohio through Reading Time-Outs, book drives, writing contests and more. To learn more about Read to Achieve click here.

The Rebounders
The Rebounders, founded in 1983, is the official Booster Club of the Cleveland Cavaliers. The Rebounders’ primary function is to organize and conduct group activities and events that provide its members with special opportunities to enjoy Cavaliers basketball. For more information or to join the Rebounders, call the hotline at 1-877-646-2287 or click here.

RTA Walkway
The RTA Walkway is an enclosed, climate controlled walkway that directly connects Tower City (retail center and rapid station hub) to Quicken Loans Arena. The RTA Walkway is open two hours before and approximately two hours after Quicken Loans Arena events. The walkway is handicap accessible. Call the RTAnswer Line at (216) 621-9500 for more information or click here.

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Seating
Quicken Loans Arena has a seating capacity of 20,562. Designed to create an intimate setting, 60 percent of the seats are located in the lower bowl. To view the seating charts at Quicken Loans Arena click here.

Scalpers and Ticket Brokers
The resale of event tickets is not permitted on the property of Quicken Loans Arena. To avoid problems with tickets, they should be purchased only at an authorized Ticketmaster outlet or from the arena box office. Quicken Loans Arena is not responsible for tickets purchased via an outside vendor.

Scoreboard
Q-VISION, Quicken Loans Arena's state-of-the-art scoreboard, is 28-feet high, center-hung, and highlighted by four “virtual scoring matrix” LED screens. The bottom of the structure holds a circular LED “ring” that displays game features and news.

Scream Team
The Scream Team consists of energetic and exciting dancers with the unbelievable ability to wow the fans with high-energy dance moves, tumbling, and break-dance stunts. Led by Coordinator Jami Taylor and Assistant Niecy Crawly, the Scream Team is relentless in their quest to entertain our fans. For more information on the Scream Team click here.

Security
Creating a safe and secure environment for all of our guests and employees is a high priority at Quicken Loans Arena. To learn more about The Q’s security policies and procedures click here.

Smoking Policy
Quicken Loans Arena is a smoke-free facility. Smoking is not permitted anywhere in the building. Designated smoking areas are located outside the venue. Read More

Solicitation
Quicken Loans Arena does not permit unauthorized soliciting or collecting of contributions, vending, distribution of fliers or other promotional/advertising materials on the premises.

Souvenirs
For fans that want to have a souvenir from their Cavaliers, Lake Erie Monsters or special event experience, several Aramark merchandise locations can be found throughout Quicken Loans Arena. The Cavaliers Team Shop is the official team store of the Cleveland Cavaliers and Lake Erie Monsters and is located at the northeast Arcade Entrance on the main concourse.

Special Announcements
The Cleveland Cavaliers and Lake Erie Monsters can provide in-game announcements displayed on the in-arena boards during the game, free for season ticket holders and for non-season ticket holders for a $25 donation. Proceeds to go to Cavaliers Youth Fund, a fund of the McCormick Tribune Foundation. The request needs to be submitted by noon prior to game day. Click here for more information.

Strollers
Strollers are allowed into Quicken Loans Arena. Fold-up strollers should be stored under your seat. Non-folding strollers should be checked at the Guest Services desk on the main concourse in front of section 100.

Suites
On any given night Quicken Loans Arena suite holders have the hottest tickets in town, not to mention, the best seats in the house. The prestige of being able to invite special clients to your luxury suite is the ticket to successful business entertaining at The Q. For more information on Suite Services click here.

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Tailgates
Guests are not permitted to tailgate outside of Quicken Loans Arena before or after events.

Tape Request
The Cleveland Cavaliers can provide a VHS tape recording of selected in-game events, activities and performances for a $25 donation. Proceeds will go to Cavaliers Youth Fund, a fund of the McCormick Tribune Foundation. Click here for more information.

Team Shop
The latest in top quality Cavaliers and Lake Erie Monsters merchandise is available at the Cavaliers Team Shop. The Cavaliers Team Shop is located at the northeast entrance of Quicken Loans Arena. Hours of operation are available by clicking here. To visit the Cavaliers Team Shop online click here. To visit the Lake Erie Monsters Team Shop online click here.

Telephone Numbers
Cavaliers/Quicken Loans Arena Business Office 216-420-2000
Event Information and Disability Seating 216-420-2200 or 800-332-2287
Cavaliers Ticket Plan Information 800-820-CAVS
Lake Erie Monsters Ticket Plan Information 216-420-0000
Banquet and Meeting Facilities 216-420-2157
Bridges Restaurant 216-420-2433
Cavaliers Team Shop 216-420-2955
Quaker Steak & Lube 216-420-2642
Lost and Found 216-420-2195

Television Monitors
More than 560 television monitors are located throughout Quicken Loans Arena so guests do not miss a minute a great performance or game action. Cavaliers and Lake Erie Monsters play-by-play radio broadcasts are piped into the Quicken Loans Arena concourse, elevators and restrooms for those brief visits away from your seats.

Ticket Information
For Cavaliers ticket information regarding any of the following click here.
For Lake Erie Monsters ticket information regarding any of the following click here.

Preseason Games

Season Tickets

Interactive Seat Viewing

MVP Ticket Plan Holders

Partial Plans

Group Tickets

VIP Club

Mercedes-Benz Platinum Lounge

Key Bank Court Club

Suites

Seating Chart

Ticketmaster
Ticketmaster is the official full-service ticketing source for all Quicken Loans Arena events and Cavaliers games. To purchase tickets for Quicken Loans Arena events click here.

Transportation
The Greater Cleveland Regional Transit Authority (RTA) offers services to Quicken Loans Arena from all parts of Cuyahoga County by bus or rapid transit. For information on RTA routes, schedules and services call the RTAnswerline at (216) 621-9500, click here or visit www.rideRTA.com.

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Water Fountains
Water fountains are located throughout the main concourse and upper concourse across from the restrooms on the exterior walls. On the Huntington Bank Club Level, water fountains are located near the restrooms outside of the suites.

Wedding Proposals
The Cleveland Cavaliers have limited opportunities for in-game wedding proposals. Wedding proposals take place at a timeout based upon the Director of Game Presentation’s discretion. The cost for a wedding proposal is a $150 donation. Proceeds will go to Cavaliers Youth Fund, a fund of the McCormick Tribune Foundation. Click here for more information.

Wheelchairs (see Disability Services)
A limited number of wheelchairs are available to escort guests to and from their seats at Quicken Loans Arena. Wheelchair height tables are located in both main food court areas on the east and west side of the arena. For wheelchair assistance contact a Guest Services Representative upon entry at The Q. To find out more information click here.

Will Call
Tickets ordered or pre-paid can be picked up at the Quicken Loans Arena Box Office with proper identification and a confirmation.

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